TERMS OF SERVICE

Effective Date: March 24, 2026

1. Acceptance of Terms
By accessing or using our website and purchasing products from SparkVelo, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site.

2. About Us
SparkVelo is an online retail store offering cycling-related products, accessories, and equipment through our secure e-commerce platform.

3. Eligibility
You must be at least 18 years old or have permission from a legal guardian to make a purchase. By placing an order, you confirm that you meet these requirements.

4. Product Information

• All products are described as accurately as possible
• Product images are for illustrative purposes and may vary slightly
• We reserve the right to modify or discontinue products at any time without notice
• Availability is not guaranteed

5. Pricing

• All prices are listed in the applicable currency at checkout
• Prices may change at any time without notice
• The price at checkout is final and binding once your order is confirmed

6. Orders & Payment

• Orders are subject to acceptance and availability
• Payment must be completed at checkout via the available payment methods
• All transactions are processed securely through third-party payment providers
• We reserve the right to cancel or refuse any order at our discretion, with a full refund issued

7. Shipping & Delivery

• Shipping options and costs are displayed at checkout
• Delivery times are estimates and not guaranteed
• We are not responsible for delays caused by carriers or customs
• Risk of loss transfers to the customer upon delivery to the carrier
• Please inspect your order upon delivery and report any damage immediately

8. Returns & Refunds

• Returns are accepted within 14–30 days from delivery
• Items must be unused and in original packaging
• Customers are responsible for return shipping unless the item is defective or incorrect
• Refunds are processed after inspection of returned items
• Certain items (e.g., used or personalized products) may not be eligible for return

To initiate a return, contact: support@sparkvelo.uk

9. Warranty

• Products may include manufacturer warranties where applicable
• Warranty claims must be handled directly with the manufacturer unless otherwise stated
• Warranty does not cover damage caused by misuse, improper installation, or normal wear and tear

10. Product Use Disclaimer
All products must be used in accordance with manufacturer guidelines. The customer is responsible for ensuring compatibility and safe usage.

11. Limitation of Liability
To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the product
• We are not responsible for damage resulting from improper use

12. Indemnification
You agree to indemnify and hold harmless SparkVelo from any claims arising from your use of the website or products.

13. Intellectual Property
All website content (text, images, logos, design) is the property of SparkVelo or used under license. Unauthorized use is prohibited.

14. Third-Party Services
We may use third-party services (e.g., payment processors, shipping carriers). We are not responsible for their actions or policies.

15. Governing Law
These Terms are governed by the laws of the applicable jurisdiction where the business is registered.

16. Dispute Resolution
We encourage customers to contact us first to resolve disputes. Any unresolved disputes may be handled through arbitration or local courts, depending on applicable laws.

17. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

18. Contact Us
SparkVelo
Email: support@sparkvelo.uk
Phone: +44 7782 210900
Address: 9 Warehouse \ Par Moor Road \ Par \ PL24 2SQ \ United Kingdom